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The Great Balancing Act: Does Your AI Have Enough EI?

Sometimes we'd like to give everything over to the robots. Automatic doors, programmed lights, and even fast-processing, highly-accurate software. But with the promise of technological advancement comes a few cautions: artificial intelligence can not handle all of our needs. When it comes to building great AI software, we must be careful to provide it with enough emotional intelligence (EI), as well. Only when we balance AI and EI can we produce something as close to human as possible.

What Are the Big Benefits to AI Software?

AI can be helpful in areas from professional medical assistance to personal music playlist curation. We currently use AI to help us take care of small tasks with a verbal command or even call for help in an emergency when time is of the essence. The benefits come from finding ways to streamline our increasingly complicated daily lives in a way that is reliable and secure. When AI is introduced into application sorting, for example, it can assist an already overloaded HR department to sort potential new employees into buckets based on experience, ability to follow directions, desired attributes, and potential for advancement and long term retention. Operations that once took days can be boiled down into minutes, saving valuable time for the entire department.

What Do Purely AI Products Lack?

Your home voice assistant can't tell (yet) when you're happy, sad, or upset. It can't recognize from your tone of voice, facial expressions, or tear-stained pillow when you've had a hard day or are having an emotional crisis. When we leave all tasks to the robots, so-to-speak, we forget that humans are vastly complicated and often need more exceptions to the rules we create. Even an automatic door can shut too early on someone moving slowly. When AI is left to run the show, only purely perfect results can be expected. As humans aren't purely perfect (no matter how we try), in our world, there still has to be a sliver of humanity in everything we create artificially — at least if we want it to work well with real people.

How Can We Provide More EI to Improve Products?

Nuances of what we do (or don't do) can be built into future product software, however, to trigger a more relatedly "human" response. Your Alexa could recognize from your entertainment choices that you've shifted from upbeat to sad playlists. An Echo could hear you cough and sneeze and suggest an order of orange juice and tissues be delivered. Or great recruiting software could see nuances in an applicant's resume, and set their application aside for further review. With ClikSource, we've created software that pairs AI and EI in a way that lends the benefits of humanity to the automated recruiting process — with many layers of complexity. We know that humans are infinitely unique, and that's what makes the most diverse and robust workforces. See how ClikSource can work for your team today.

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